FAQ's
Shopping Online With Hive
Do you sell the same items in-store and online?
We try our best to offer the same fantastic selection across both our online store and our Portarlington location! However, there may be times when an item is out of stock in one location or the other. If you're looking for something specific, feel free to contact us before placing your order online or popping into the store.
What payment methods do you accept online?
We offer a secure checkout experience with a variety of payment options to suit your needs. You can use all major credit cards (Visa, Mastercard, American Express), eftpos with Visa or Mastercard logos, and secure payment platforms like Afterpay and PayPal.
What are your shipping costs?
Shipping costs are $9.95 flat rate Australia wide standard shipping for orders under $150. We offer free standard shipping for orders over $150 within Australia. Express shipping is available on all orders for $14.95 Australia wide.
How long will it take to receive my order?
We aim to dispatch all orders within 1-2 business days. Standard shipping within Australia typically takes 2-5 business days, but express options are also available. You'll receive a tracking number with your shipment notification so you can follow your goodies all the way home!
Can I track my order online?
Yes! Once your order is shipped, you'll receive a notification email with a tracking number. You can use this number to track the progress of your delivery on the carrier's website.
What is your return / exchange policy?
We want you to love your Hive finds! If for any reason you're not satisfied, you can return most items within 7 days of receiving your package for a full refund (minus original shipping costs). Exchanges are available for up to 14 days. Please visit our policy page for full return policy details.
Do you offer gift wrapping?
Absolutely! We love to add a touch of Portarlington magic to your gifts. You can choose beautiful gift wrapping on the product page before you add to cart.
Do you offer any loyalty programs for online shoppers?
We're currently working on some exciting things to reward our loyal online customers! Stay tuned for updates on future loyalty programs and special offers designed to make your Hive online shopping experience even more delightful.
How can I stay updated on new arrivals and promotions?
We love to share the latest Hive happenings! Sign up for our email newsletter to receive updates on new arrivals, exclusive promotions, and special offers. You can also follow us on social media for sneak peeks, behind-the-scenes content, and a healthy dose of Portarlington charm!
What if I have a question that's not answered here?
No worries at all! Our friendly Hive team is always here to help. Feel free to reach out to us through our online contact form, live chat or send us an email at service@hiveportarlington.com.au, or give us a call at (03)5259 2930. We'd be happy to answer any questions you may have!
Want to speak with someone?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
